Shipping policy

Sole Academy Online (SAOL) Shipping Policy

Our official shipping and logistics partner is Ninjavan. All accepted and fully paid orders will be processed and dispatched within the following estimated timeframes:  

Processing time begins upon successful payment confirmation.  

Once your order has been picked up by the assigned courier, you will receive a Waybill Number via email and/or SMS, which you may use to track your order through the courier’s tracking platform.  

Please note that longer processing and delivery times may occur during exclusive product releases, special sales, peak periods, or due to weather conditions and other unforeseen circumstances. We appreciate your patience and understanding.  

SAOL reserves the right to engage alternative couriers or delivery methods should our primary logistics partner be unable to fulfill deliveries due to operational issues, force majeure events, or other contingencies.  

All footwear orders are shipped in their original brand boxes. While items are securely packed with ample bubble wrap to protect your items, SAOL cannot guarantee that brand boxes will arrive in mint condition, as dents or creases may occur during transit.

Customers are responsible for ensuring that the delivery address and contact details provided at checkout are accurate and complete. SAOL shall not be liable for delivery delays or failed deliveries caused by incorrect or incomplete information.

In cases where delivery is unsuccessful due to an unavailable recipient, incorrect address, refusal to accept the parcel, or inability to contact the customer, the courier may return the order to SAOL. Re-delivery fees may apply, and additional processing time may be required.  

Customers are advised to inspect their parcels upon receipt. Any concerns regarding damaged, missing, or tampered items must be reported to SAOL within seven (7) days from receipt of the order, together with clear photos or videos for validation.  

SAOL shall not be held liable for delays or failures in delivery caused by events beyond its reasonable control, including but not limited to severe weather conditions, natural disasters, government restrictions, or courier service disruptions.