Customers purchasing from SAOL will have free shipping (within the Philippines) if purchases are above Php 7,000.00. Additional shipping costs will be assessed and charged if:
- Orders are outside the Philippines
- Orders are Php 7,000.00 and below (within the Philippines).
Import duty or tax costs will be invoiced to you directly by the courier like JRS, LBC, DHL, FEDEX, AIR21 or an import broker appointed by you, We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Sole Academy Online (SAOL) requires a signature or a proof of receipt for any merchandise delivered to you. If you have authorized a recipient for delivery purposes (i.e. You order a product as a gift or You order a product on someone’s behalf), then we will take it that you accept that evidence of a signature by the authorized recipient of that delivery address is proof of delivery and fulfillment by SAOL.
Our system is currently being upgraded and system default may only charge you shipping fee for one (1) pair only. For international orders that does not reflect any shipping fee or orders with multiple pairs, SAOL will assess and email actual shipping cost and a separate email link will be sent to charge the additional amount.
DELIVERY & ORDER TRACKING
For our Paydollar and Dragonpay transactions, our main shipping/logistics partners are JRS for Domestic Shipments and DHL for International Shipments. As such, please note that we aim to dispatch all accepted orders and have them shipped within the following timeframes:
- 48-72 hours / 2-3 working days if Delivery Address is in the Philippines; and,
- 48-125 hours / 2-5 working days depending upon Payment Verification by DRAGONPAY.
It should also be noted that you will be notified via email a Waybill Number and/or SMS to track your orders. This notice will be sent once your order has been picked up by assigned courier for delivery.
For our COD transactions, shipping will be done by our in-house courier or provincial logistic partner (if applicable). As such, we aim to have COD orders shipped within 4-7 working days for selected Metro Manila areas and 5-8 working days for other areas within the Philippines (if applicable). Our courier partner will get in touch vis SMS confirming delivery details prior to processing your order. Reply of customer confirms final order. Currently, COD is open to Metro Manila Shipping addresses only except: Muntinlupa (part of Putatan going to Cavite City); Pasig boundary Rizal (Cainta,Taytay); Quezon City (Novaliches, Commonwealth, Caloocan, Navotas, Malabon, Valenzuela), Pateros, and Marikina. COD orders are limited to 5 items per cart only. All OIDs with 6 items and above cannot avail of the COD option.
Longer processing time may occur during exclusive releases and special sales due to expected overwhelming volume of orders. Please expect delayed payment verification and/or order fulfillment.
SAOL may opt to use another courier or mode of delivery if our main shipping/logistics partners fail to deliver due to some unexpected circumstance or for any other contingency.
All orders of footwear are inside the regular “brand box” it is packaged with. SAOL cannot guarantee that the “brand box” will be in mint condition upon arrival to the delivery address.
For this reason, we recommend the use of “Double Boxing” which entails additional cost to the customer. This option is available to you every time you choose a pair.
Please take note that there will be NO shipping on Saturdays, Sundays, Holidays and Monsoon Rainy Days.