Payment can be made thru these payment options via our payment gateway partners PAYDOLLAR (credit card) and DRAGONPAY (OTC and PAYPAL):
SAOL has listed down all these options and additional options may be included from time to time. SAOL will debit and clear payment from your account upon dispatch of your order. Upon reaching payment process, it is understood that the credit/debit card that you are using belongs to you or that you have been duly authorized by the owner of the credit/debit card to use the card for this transaction.
All credit and debit card holders are subject to validation procedures and authorization by the bank/card-issuer. If the bank/issuer of your payment card refuses to authorize the transaction payment for the purchase made at SAOL, we will not be liable for any delay or non-delivery of products. If a payment is not received or payment method is declined, you forfeit the ownership of any items you purchased. If no payment is received, no items will be shipped.
We use the following payment methods with approximate payment processing times:
All credit card transactions on this site are processed using PAYDOLLAR, one of our payment gateway partners. To help ensure that your shopping experience is safe, simple and secure SAOL uses Secure Socket Layer (SSL) technology.
SAOL will take all reasonable care to keep the details of your order and payment secure. SAOL cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site. For SAOL transactions, 3DSecure is implemented by Visa (called as Verified by Visa) and Mastercard (called as Secure Code). 3DSecure is a scheme developed by the card industry to allow a card holder to authenticate himself during an e-commerce transaction. Authentication takes place before a transaction is presented for authorization. 3DSecure allows transactions to be conducted in safety online, greatly reducing the risk of fraud and chargebacks.
If the card is not enrolled, this means that either the bank that issued the card is not yet supporting 3DSecure or it means that the cardholder has not yet been registered for the service. If the card is enrolled, the card holder will be redirected to the 3DSecure authentication web page for the issuing bank; the cardholder will then identify himself. If successful, transaction will be allowed to proceed for authorization. The transaction could still fail for lack of funds or other reasons but is more likely to be approved because of the authentication. Cardholder should contact his/her card issuer if his/her credit card is enrolled with 3DSecure. SAOL reserves the right to request for proper identification documents from customer/cardholder before honoring a transaction for cardholder protection and fraud control. Failure to comply may result in cancellation and refund of order.
For PAYPAL transactions, please ensure that the email address and shipping address reflected in your PAYPAL account is the same in the registered email address and shipping address in our order site. Any discrepancy may result to further payment verification and delay in process.
For Over-The-Counter payments, some banks may charge a service fee when choosing them as an option. Choose a different bank if you do not agree to the service fee. In addition, for both Online Banking and Over-The-Counter payments, most banks and non-bank channels may require immediate validation of payment by clicking on the link provided by Dragonpay and inputting payment reference number. Non-validation may result in delay/cancellation of your order. For validation issues, you may contact Dragonpay Customer Support at (02) 6556820. Support hours: Mondays to Fridays, 8:00am to 7:00pm and Saturdays, Sundays from 9:00am to 6:00pm.
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