New Arrivals

Male

Female

Footwear

apparels

essentials

clearance

return policy

REFUND POLICY / RETURN / VOID

RETURN POLICY
Items purchased through SAOL are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, you may send us a picture of the damaged item by emailing our SAOL support team at inquiry@soleacademy.net.  Once the damaged item is validated to be accurate, a replacement item will be sent free of charge. There is no guarantee that the replacement item is similar to the returned item.  If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Exchanges are granted on a case-to-case basis. We do not grant exchanges due to dislike of an item upon receipt of order as it is the customer's prerogative to purchase based on what is presented online. Similarly we do not exchange wrong size orders as this is the customer’s responsibility to assure that the item they are ordering fits them. 

VOIDED
All transactions that are approved bby our payment gateway partners PAYDOLLAR / DRAGONPAY  may still be VOIDED by SAOL due to stock unavailability and/or payment parameters set by SAOL has not been met. This in turn will trigger our system to email you that your order will be VOIDED.
For Credit Card/Debit Card transactions -
If transaction is VOIDED by SAOL before 6pm (Manila time), payment transaction will not reflect on both the customer’s end and SAOL/merchant side. If transaction is VOIDED by SAOL before 6pm (Manila time), and payment transaction still went thru or credited to our account, refund shall follow this process:
1. Customer will contact his/her bank to  formally dispute this matter.
2. Depending on customer’s bank, processing may take 2-4 weeks. 

REFUND 
Credit/Debit Card Transactions 
If transaction was “ACCEPTED” but due to stock unavailability and/or payment parameters set by SAOL has not been met, SAOL will file a “REFUND” triggering payment portal to return amount to Paydollar, and refund shall follow this process: Depending on customer’s bank, processing may take 2-4 weeks.

If transaction was “ACCEPTED” and partial items in the customer’s order are unavailable after our payment portal accepted your payments, SAOL will file a “ PARTIAL REFUND” triggering payment portal to return amount to Dragonpay, and refund shall follow this process: Depending on customer’s bank, processing may take 2-4 weeks   If transaction was "ACCEPTED" and SAOL requested customer to submit additional documents to verify transaction, SAOL will file a "REFUND" for the any of the following criteria:- 1. Customer fails to comply and submit required documents 2. Submitted documents have been classified as unacceptable by third-party verification service provider

REFUND
Online Banking / Bank and Non-bank Over-The-Counter / Alternative Non-bank
Dragonpay may issue a refund under the following circumstances: 1. A deposit was never validated successfully by the customer possibly because:  the customer did not perform the validation step; the amount paid was incorrect; or the validation details provided were incorrect. 2. A deposit was successfully validated less than four (4) days ago, but SAOL gives instruction to perform a direct refund for whatever reason. You may contact Dragonpay directly regarding refund policy.

REFUND
Paypal 
If transaction was “ACCEPTED” but due to stock unavailability and/or payment parameters set by SAOL has not been met,, SAOL will file a “REFUND” triggering payment portal to return amount to Paypal, and refund shall follow this process: Depending on PayPal’s systems, processing may take 1-3 banking days 

If transaction was “ACCEPTED” and partial items in the customer’s order are unavailable, SAOL will file a “ PARTIAL REFUND” triggering payment portal to return amount to Paypal and refund shall follow this process: Depending on PayPal’s systems, processing may take 1-3 banking days.

REFUND
Over-The-Counter Deposits
If transaction was “ACCEPTED” and due to stock unavailability issues arise after our payment portal accepted your payments, SAOL will file a “REFUND” and refund shall follow this process: For Over-The-Counter payments, customer has the following options for refund

  1. Via Bank Deposit. Customer will email complete details of their bank account where SAOL can directly deposit the full refund. Bank Name / Branch: Account Name: Account Number: Note: It is preferred that Bank account provided should have same account name as customer in order ID. Otherwise, please advise relationship to bank account holder.
  2. Sole Academy Credit Voucher. Customer will email if credit voucher is preferred and SAOL will email a credit voucher which can be used for future online purchases in SAOL.   Customer will be duly notified once refund has been processed.   If transaction was “ACCEPTED” and partial items in the customer’s order are unavailable after our payment portal accepted your payments, SAOL will file a “ PARTIAL REFUND” and refund shall follow this process: For Over-The-Counter payments, customer has the following options for partial refund – a.  Via Bank Deposit - customer will email complete details of their bank account where SAOL can directly deposit the partial refund. Bank Name / Branch: Account Name: Account Number: Note: It is preferred that Bank account provided should have same account name as customer in order ID. Otherwise, please advise relationship to bank account holder. 
    b.  Sole Academy Credit Voucher – customer will email if credit voucher is preferred and SAOL will email a credit voucher which can be used for future online purchases in SAOL.   Customer will be duly notified once refund has been processed.   All REFUNDS arising from transactions wherein products are not allocated anymore due to stock unavailabilty will be coordinated accordingly by SAOL with the customers affected.
Credit Card
Debit Card
OTC
PayPal
Credit Cards
OTC
BANK
NON-BANK
PayPal